DELIVERY
Shipping Information
STANDARD DELIVERY
Estimated delivery within 2–3 working days from dispatch. Shipping costs are calculated at checkout based on your order size and location.
CUSTOM & PERSONALISED ORDERS
Custom orders require approximately 2 weeks to create before dispatch. We'll keep you updated throughout the process. Please allow extra time around busy periods.
SHIPPING COSTS
Shipping costs are calculated at checkout and vary depending on your order. You'll see the exact cost before completing your purchase.
We currently ship to UK addresses only. All orders are sent via tracked delivery where possible.
RETURNS
Returns & Refunds
You have 14 days from the date of delivery to request a return or refund.
To be eligible for a return:
- The item must be unused and in its original condition
- The item must be in its original packaging
- You must contact us before sending anything back
Please note that due to the handmade nature of our products, slight variations in colour, texture, and appearance are normal and are not considered faults — they are part of the charm of handcrafted items.
DAMAGED OR FAULTY ITEMS
If your order arrives damaged, please contact us within 48 hours of delivery with a photo of the damage. We'll arrange a replacement or full refund as quickly as possible.
NON-RETURNABLE ITEMS
Custom and personalised orders cannot be returned unless they arrive damaged or faulty, as they are made specifically for you.
GET IN TOUCH
Contact Us
If you have any questions about your order, shipping, or our returns policy, please don't hesitate to get in touch:
Email: hello@starscrystals.co.uk
We aim to respond to all enquiries within 1–2 working days.