Who We Are
Star's Crystals is a handcrafted candle and wax melt business based in Macclesfield, Cheshire. Our website address is starscrystals.co.uk. We are committed to protecting your personal information and being transparent about how we use it.
What Information We Collect
When you place an order or contact us, we may collect the following information:
- Your name and contact details (email address, phone number)
- Your delivery address
- Payment information (processed securely by Stripe — we never store your card details)
- Order history and preferences
- Any messages you send us
How We Use Your Information
We use your personal information to:
- Process and fulfil your orders
- Send order confirmations and shipping updates
- Respond to your enquiries
- Improve our products and services
We will never sell your personal information to third parties.
Payments
All payments are processed securely through Stripe, a PCI-compliant payment processor. We do not store your card details on our website. For more information on how Stripe handles your data, please visit stripe.com/privacy.
Cookies
Our website uses minimal cookies to ensure it functions correctly, such as remembering your basket contents. We do not use tracking or advertising cookies.
Your Rights
Under UK GDPR, you have the right to:
- Access the personal data we hold about you
- Request correction of inaccurate data
- Request deletion of your data
- Object to how we use your data
To exercise any of these rights, please contact us at hello@starscrystals.co.uk.
Contact Us
If you have any questions about this privacy policy or how we handle your data, please contact us:
Email: hello@starscrystals.co.uk
Address: Suite 105, Fence House, Fence Avenue, Macclesfield, Cheshire, SK10 1LT